Ebay buyer broke item and trying to return it. You can do this from the return request.

Ebay buyer broke item and trying to return it. Other scenarios (contact eBay instead): buyer admitted to tampering with item or you have clear evidence of wrongdoing, you have proof of scam occurring, buyer threatened you, buyer account deleted, paypal case filed, item missing, buyer requests return through a message only (here you have some leeway, you can try shenanigans like asking them If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered. Second, if eBay does is there anything I can do because it’s clear to me that they bought my new one and are trying to send me their old damaged broken one back. If the buyer had requested the return because the item didn't match the listing, we won't count the return in your "Item not as described" rate in service metrics Make sure you report the buyer - opens in new window or tab and send the refund within 2 business days after receiving the item back. Another ebay payment dispute the buyer claimed an item they had for 4 months went defective. The seller then agreed to take the item back as long as I paid return shipping and that if he determined it worked he would refund me 25% of the total and then I would have to pay him again to ship it back out. As a seller, you can issue refunds through Seller Hub or My eBay. Covers your purchase price plus original shipping on virtually all items. Sep 6, 2023 · There is a wide range of scams targeting eBay users. So, a "for parts/repair" item can still be not as described. I've had people try to pull this "give me a discount" scam. On eBay's help page for "Managing returns refunds / ask ebay to step in" it says: "For help with a return request: 1) Find the order in My eBay Sold and select View return details. Ask eBay to step in and help if the seller hasn't responded or things aren't resolved. But, there's not enough info to know what happened here. Are you a buyer looking for a refund or to return an item? Read our article on Returning an item for a refund As a seller, you can issue refunds through Seller Hub or My eBay. I tested it and know it was fully functional prior to postage. Check the listing to see the seller's full return policy, including how long you have to request a return and any other conditions. If a buyer gets in touch to let you know they’ve had a problem, there are best practices to keep in mind while working with them to resolve their issue. Select Ask eBay to step in and help. It's eBay's way of tricking you. Also, buyer dissembled it and damaged the internal component. Usually when you try to "help" and work things out with customer it backfires. Return an item for a refund If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. On the other hand, you’re in the right based on policy etc. You can also issue a refund through a cancellation or return request, or a report that an item hasn't arrived. You can check the status of your request to find the refund deadline for your return. If something has gone wrong with your purchase, for example your item hasn’t arrived, or you need to return it, take a look at our article on returns, items not received, and refunds Usually your purchases on eBay will go smoothly, but occasionally a problem might come up with your order, or your seller. According to ebay buyer protection, even if the buyer damaged the item (they used the item in order to determine the quality or function of the item or the damage was the result of that use), they are obligated to receive a full refund. Here’s how to respond. I suspect that the package was opened carelessly with a knife and carved into the surface (however, this is speculation on my part). What to do if you've only received some of the items you've purchased You want to return an item Many eBay sellers accept returns if you've changed your mind. When I got it back, there were two deep cuts on the surface of it. After two weeks buyer has contacted me that he wants a return because the camera says it was replaced with an unknown item. Shop on ebay with complete confidence eBay is here for you Need to return an item? It’s easy to do on eBay Whatever you’re looking for, whatever you want to buy, millions of items on eBay are returnable. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and showing any scratches or defects. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Dec 29, 2020 · Days later I received the item back to me, The problem he described does not exist, but there are new damages to the laptop. I am a moderate sized seller. We work hard to make returns smooth. (you can argue until you're blue in the face that the buyer didn't actually use the item but damaged the item We would like to show you a description here but the site won’t allow us. I emailed them and asked why they opened a dispute. What did your listing have for terms about returns? There are cases where ebay will refund a buyer, from their pocket, and let the buyer keep the item. Feb 16, 2021 · Returns are an unavoidable part of selling on eBay, even for sellers who try to implement a ‘no returns’ policy. They always act If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. Report a seller What to do if eBay ended the listing of an item you bought You don’t need to report the seller to us if you bought an item and then received a message from us saying that the listing was removed. That’s why you’ll find eBay sellers who include generous return policies for the items they sell. The buyer doesn't receive an item The item received by the buyer doesn't match the listing, for example: The seller sent the wrong item, or The item arrives broken, damaged, or faulty The seller doesn't fulfill their return policy as stated in the listing As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: Find answers to your fees and billing - refunds and disputes questions. the item arrives damaged, the buyer provides proof, you send a refund. Go to Purchases What happens after eBay steps in We would like to show you a description here but the site won’t allow us. Your refund will be reduced by any restocking fee specified by the seller at time of purchase and by the return shipping cost, unless the Return policy section of the listing specifies that seller pays for return shipping cost. 2 min article Ask eBay to step in and help for buyers If you requested a return or reported If you open a lot of returns eBay may take away your ability to return items. Nov 27, 2023 · As a consultant who assists small business owners on eBay, I often get questions about how buyers can get refunds without going through the return process. I have a buyer that use global shipping program that keeps claiming the item got dust on it and request the return and ebay refund them and let them keep the item. Select decline return, message them back and tell them that you offer a very generous 30-day return and unfortunately you have to adhere to your return policy, then block the buyer so they cannot purchase from you again and potentially give a retaliatory negative feedback. How to ask us to step in Find the item in your Purchases. When listing your item Set proper Trying to fix the problem without a return is step 1. If return shipping is not payable by seller in accordance with the seller’s return policy, return shipping costs are the buyer’s responsibility. The seller is claiming that it's not in the same condition as when it was sent to me. Select a reason from the dropdown menu, then select Confirm. Quick Tips Check the listing’s return policy before making your purchase. When listing an item, it's important to include your return address. You should claim the insurance with USPS, since the buyer has money back guarantee to give them financial relief. Learn more about the item condition policy. Reporting an issue with a buyer If you’re having trouble with a buyer and believe they’re violating an eBay policy, let us know about it. I have pictures of the item when I packaged it, at every step. Used that against him, paypal agent said 180 day purchase protection is not considered a warranty. The buyer doesn't receive an item The item received by the buyer doesn't match the listing, for example: The seller sent the wrong item, or The item arrives broken, damaged, or faulty The seller doesn't fulfill their return policy as stated in the listing As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: Get help with an item that hasn't arrived 4 min article Return an item for a refund 4 min article Ask eBay to step in and help for buyers 1 min article Check the status of your request 2 min article Appeal the outcome of a case as a buyer 2 min article Return shipping for buyers 2 min article Get help if you bought as a guest 3 min article We would like to show you a description here but the site won’t allow us. Here’s everything you need to know if something goes wrong with an order or if a buyer changes their mind and doesn’t want the item anymore. Below are some tips to consider while listing and shipping your item. If you're unable to resolve the issue within this time, the buyer may ask eBay to step in and help. Remember to be persistent when you are in the right and can prove it. I believe the warn you first but I haven’t had to deal with this first hand as a buyer. If you have a problem with your order click help on the top of the screen. EBay will also refund you for the buyer mailing back a broken item. The seller will be shielded by ebay if the buyer contests the partial refund (the buyer will usually get the rest of the money back from ebay at no cost to the seller), and the seller will be shielded from negative feedback. What should I do if a buyer trying to scam me on ebay? If you suspect a buyer is attempting a scam, do not engage with them off-platform. Shop confidently Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. Step 2, if the buyer replies that it’s for a gift and needs to look nice, is to then return it. You can choose whether to accept returns if a buyer changes their mind about a purchase. This is what it takes to get ebay to appeal a return in your favor. Choose Leave feedback from the dropdown menu next to the item, and then select Report buyer. The buyer has now opened a return case with the reason being the item ‘doesn’t work or is defective’. And it’s why we offer the Money Back Guarantee. They’re messaging you more than what would be considered normal, with no intention of buying the item How to report a buyer You can report a buyer to us by selecting the button below: Report a buyer Tip You can also report a buyer from your Orders list. I felt like that message was setting the stage for a return, and sure enough he requested a return saying it does not play, rewind, fast forward, or record, and that it's defective. I explained that it was untested and being sold for spares or repair in the description. Keep all communication within eBay messages. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Send it back for a full refund or keep it. We'll alert you to the most common types and explain how to spot and avoid them. Return the item in the same condition you received it in — pack it well. I recently sold a vintage item of clothing in good condition and it arrived as described. With the aim of educating new sellers of ongoing selling risks, this article will explain the what, why and how of fraudulent returns on the eBay platform. Select your reason for the return and enter a comment about why you're returning it. I sold a ~$50 item a while back and recently got a return request for it. You should note that a return label generated by eBay will be a USPS return label, unless the vendor supplies you with a different label. When an item doesn't arrive or you need to return something: Open a request to let the seller know that your item hasn't arrived, or that you want to return it. Items that don't work still have a cosmetic condition, which can range from poor to mint, or there could be pieces missing that weren't mentioned by the seller. Lied to force a return! Anyone have experience with this? We would like to show you a description here but the site won’t allow us. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee case or payment dispute. then, if you have insurance, you file a claim with the carrier, and get your money back from the carrier via insurance. in some circumstances, you can ask the buyer to return the item if it is worth being returned. There is no reason to skip step 1 by not trying to resolve it without a return first When an item doesn't arrive or you need to return something: Open a request to let the seller know that your item hasn't arrived, or that you want to return it. If you accept it and tell ebay this is not my item, the buyer broke it, then ebay will just say the buyer disputed it, you saw the dispute, you admitted fault by accepting a return. They stupidly said that paypal has a 180 day warranty and the item stopped working. Always try to avoid a return. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. My sister was in this situation and Ebay told her to keep trying with the seller. Dec 24, 2018 · It is preferable to let the buyer keep the item and offer a partial refund than to initiate a long drawn-out process of a return and relisting the item. Contacting a buyer or bidder Find out how to get in touch with a buyer. I returned an item immediately after receiving it and I didn't alter it in any way. With eBay GUARANTEED RETURNS, you can return an item in unused condition if you change your mind. What you should do if a bad Ebay buyer switched out their used or broken item for your good item when they opened up a claim and shipped the item back to you? I'll show you what to do and how to We’re here for you You don't have to worry when you shop on eBay We want you to have a great shopping experience. I believe the buyer deliberately damaged the battery terminal to create the defect so he/she can return the item. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. When eBay issues a refund to a buyer, we may deduct the full amount from you for reimbursement If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. I always demand a return. Mar 19, 2024 · 5-6% of all eBay purchases are returned by buyers Top categories for returns: clothing, auto parts, electronics 57% of returns result from items being defective or not as described 43% are attributed to buyer’s remorse Additionally, approximately 3% of eBay purchases result in cases being opened in the Resolution Center over return disputes and delivery issues. 4 min article Check the status of your request If you've requested a return or reported that you didn't receive your order, you can check the status at any time. In some cases, if you haven't responded to the return request, eBay may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. I am not a store, just trying to make ends meet by selling stuff I don’t need. My buyer has requested a refund 32 days after an item was sold, saying the item doesn't work. Aug 8, 2025 · If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package. 4 min article Return shipping for buyers There are several ways you can send an item back to the seller. To get your money back, you need to either let us know that you have not received your item or open a return if the item did arrive. 2 min article Manage returns, missing items, and refunds for sellers If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. You can do this from the return request. The buyer is no longer a registered eBay member and has negative feedback from other sellers stating the same situation : buyer received item, asked for a return/refund, no communication, escalates to eBay, gets refund without returning the item. Be sure to note shipping deadlines and whether an item can be returned for refund, replacement, or exchange. Keep the message that shows they are fishing for a refund without Quick Tips Check the listing’s return policy before making your purchase. The buyer messaged me before I shipped it saying how excited he was because his 8mm tapes don't play on any of his camcorders, so he hopes this player will work. The buyer doesn't receive an item The item received by the buyer doesn't match the listing, for example: The seller sent the wrong item, or The item arrives broken, damaged, or faulty The seller doesn't fulfill their return policy as stated in the listing As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: If they broke it when they received it, then contact eBay after you verified it don't work and let eBay know that you received a broken return. Learn more We would like to show you a description here but the site won’t allow us. Get your refund Most sellers refund as soon as they get the item back. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. Some refunds may take a little longer. . " I do this for every item I sell, including actual item, serial numbers, shipping labels, and package, so we all know what the buyer is receiving, a record of serials in case of return fraud, to show that the address is correct as seen in the order details, and gives the buyer notice on the kind of package to look for (in case it goes missing) Buyer returned an item claiming it was "defective", yet upon return item is fine. As a seller, I have had buyers who wanted to return items but could not through eBay. always send a refund once the damaged item has been proven. You are within your rights to require a return before refund. If the buyer refuses delivery they loose their buyer protections. We would like to show you a description here but the site won’t allow us. As an industry benchmark From the buyer said they could be genuine and pissed that the item broke so soon after purchasing and suspect that you were the one selling shady shit. Try the following response: "Perhaps you would like to keep the item and receive a partial refund. The buyer then proceeded to put it in the washing machine and stain it. Buyers may also accept a partial refund, where they keep the item and you give them back some of their money. Buyer is trying to return phone after he broke it, what should i do? Buyer bought iphone with broken back glass. Anyone ever successfully appealed and won a return like this? If so, how? I think the buyer swapped mine with a broken one they had or broke it and decided to make me eat the cost. eBay‘s policies provide buyers protection for many situations, but actually getting approved for a refund without returning the item involves a bit of strategy. Ultimately you will probably lose if you dispute this return because the buyer money back guarantee EBay has essentially is in place to protect buyers subjective opinions on descriptions, conditions, etc. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. After 30 days, if the buyer goes to Ebay for help, Ebay will deny the buyer a refund or return. I've replied and looked into the issue, offered help and solutions. Open a request to let the seller know that your item hasn't arrived, or that you want to return it. Returning items Return an item for a refund 4 min article Check the status of your request 2 min article Ask eBay to step in and help for buyers 1 min article Appeal the outcome of a case as a buyer 2 min article Return shipping for buyers 2 min article Get help if you bought as a guest 3 min article Thank you for shopping on eBay. Inform the seller if they want the item back (which you will need to return at their expense under the INAD) they should provide you with a new shipping box, or you can just slap the return label on the tv as We would like to show you a description here but the site won’t allow us. When a buyer has an issue with an order, it doesn’t only risk creating an unhappy customer, it can also create extra work for you. So I'm not some big fish. Jan 31, 2017 · An eBay buyer who wants to return an item—or worse, one who wants a refund without returning it—is always a pain. While valid exemptions exist, there is also the issue of return fraud. Total sales in 2020 according to my eBay sales report was around $130k. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. I think they are trying to take advantage of me, again. If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package. 2) Select Report problem, and follow the instructions from there. Particularly the battery terminal connector, it's broken and barely holding the connector. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. It's a PC component, graphics card. When listing your item Set proper I have never had issues when people have returned items broken. Jun 9, 2024 · For sellers, the most common are fraudulent returns (the empty box or damaged item scam) and false “item not received” claims. Better to eat the return shipping and do over. You sold for parts, the buyer got parts. Before you bid or buy an item, check the seller’s return policy, then follow these easy steps to make a return. Try to work things out – we ask sellers to respond within 3 business days and resolve your request. If you get the item back, then you can try to appeal it with eBay but know that eBay is very hard nowadays to give sellers money back. If the buyer wants to return the item, you can send them a message in the return request offering a replacement (where you send them the same item again) or an exchange (where you send them a similar but different item). eBay buyer returned an item, but they damaged it before returning it. She can also insist that the buyer return the broken item, that way the buyer doesn’t get to keep the complete set and your sisters salvages half the money anyway. I had the listing set to not accept returns, but as far as I’m aware because the reason is that the item is defective I have to accept the return? Here’s everything you need to know if something goes wrong with an order or if a buyer changes their mind and doesn’t want the item anymore. I have called eBay, told them the item was returned broken, and the case was closed in my favor. Blocking a buyer Learn how to block certain members from bidding on or buying your items. Refunds can be issued by you, or by eBay. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. Having said that, your sister is within her right to return only half the money (and half the S&H, if buyer paid it), since one of the two items was not damaged. Select See request details (if your item didn't arrive) or See return details (if you're trying to return an item). One way to do this is to offer the buyer a partial refund. Jun 7, 2018 · What happens if you have an eBay item returned damaged? Are you out the money? Returns are going to happen, but you should get the exact item you shipped out! As a seller, you can issue refunds through Seller Hub or My eBay. When eBay issues a refund to a buyer, we may deduct the full amount from you for reimbursement Find answers to your buying, selling, and account questions, or contact us for more help. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. If you have any questions, or want to know how you’re covered, check out the frequently asked questions. When listing your item Set proper Well tonight I received the above email. cpiz jolu vknq sic ogrquz ywvk tjnxlq vwkm lvv ixo